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SHIPPING POLICY
Last Updated: September 3, 2026
Thank you for shopping at ferrova.shop, operated by Reimer-IoT. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping costs, tracking, delays, and delivery procedures.
1. SHIPPING OVERVIEW
Our standard shipping terms are:
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Shipping Destination: Austria
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Order Processing Time: 0 business days
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Estimated Delivery Time: 3–7 business days
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Standard Shipping Cost: Free Shipping (€0.00)
We deliver to eligible shipping addresses in Austria.
2. SHIPPING DESTINATION
Our online store is currently configured to serve the Austrian market.
We deliver only to eligible shipping addresses in Austria.
Available shipping destinations and any applicable restrictions will be displayed during checkout.
If a delivery address cannot be accepted by our checkout system, we may not be able to fulfill the order.
3. ORDER PROCESSING TIME
Our standard order processing time is:
0 business days
Eligible orders are normally prepared for fulfillment on the same business day.
Orders submitted outside normal processing periods, on weekends, or on public holidays may begin processing on the next applicable business day.
Processing may occasionally be affected by:
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Product availability;
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Payment verification where applicable;
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Public holidays;
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Technical issues;
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Unusually high order volumes; or
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Circumstances outside our reasonable control.
4. DELIVERY TIME
Our estimated standard delivery time is:
3–7 business days
The estimated delivery period generally begins after the order has been processed.
Business days normally exclude Saturdays, Sundays, and public holidays.
Delivery times are estimates and may occasionally vary.
5. SHIPPING COST
We provide:
Free Standard Shipping (€0.00)
No standard shipping fee is charged for eligible orders delivered to Austria.
If we offer an optional premium or alternative delivery service in the future, any additional charge will be clearly displayed before the customer completes the order.
6. TOTAL STANDARD SHIPPING TIME
Under normal circumstances:
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Processing: 0 business days
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Delivery: 3–7 business days
Therefore, the normal estimated delivery timeframe is approximately 3–7 business days after the order is processed.
7. DELIVERY ADDRESS
Customers must provide a complete and accurate shipping address.
Please ensure that your order includes:
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Recipient's full name;
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Street name and house number;
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Apartment or unit number where applicable;
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Postal code;
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City;
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Austria as the destination country; and
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Any other information necessary for successful delivery.
If you discover an error after placing an order, contact us immediately at:
Because our processing time is 0 business days, we cannot guarantee address changes after fulfillment has begun.
8. ORDER CONFIRMATION
After placing an order, you may receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully.
If any information is incorrect, contact us as soon as possible.
9. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available, tracking information will normally be provided after the shipment has been dispatched.
Tracking information may require additional time to appear in the carrier's system.
A temporary delay in tracking updates does not necessarily indicate that the shipment is delayed or lost.
10. DELIVERY DELAYS
Although our normal estimated delivery time is 3–7 business days, delays may occasionally occur due to:
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Carrier disruptions;
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Severe weather;
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Public holidays;
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Transportation interruptions;
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High seasonal shipping volumes;
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Incorrect or incomplete delivery information;
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Failed delivery attempts; or
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Other circumstances outside our reasonable control.
If your order is significantly delayed, contact us at:
We will assist you in reviewing the available shipment information.
Mandatory consumer rights concerning delivery remain unaffected.
11. LOST OR MISSING SHIPMENTS
If your order has not arrived within a reasonable period, please contact us.
Provide:
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Your name;
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Order number; and
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Tracking information where available.
We will investigate the available shipment information and provide the appropriate next steps.
12. PACKAGE MARKED AS DELIVERED
If the tracking information indicates that the package has been delivered but you cannot locate it, please first:
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Check the delivery location;
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Check with members of your household;
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Check any designated safe delivery location;
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Check with neighbors where appropriate; and
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Contact the carrier where possible.
If the package still cannot be located, contact us at:
13. FAILED DELIVERY
A delivery may fail because of:
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An incorrect or incomplete address;
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The recipient being unavailable;
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Failure to collect a package;
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Access restrictions at the delivery location; or
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Refusal of delivery.
If a shipment is returned to us, please contact us to determine the appropriate next step.
Additional costs caused solely by incorrect customer-provided delivery information may be charged where legally permitted.
14. DAMAGED SHIPMENTS
If a package arrives visibly damaged, inspect the product promptly.
If the product itself is damaged, defective, or incorrect, contact us at:
Please provide:
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Your order number;
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A description of the problem;
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Photos of the product; and
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Photos of the packaging where relevant.
We will handle the matter in accordance with our Return & Refund Policy and applicable Austrian/EU consumer protection requirements.
15. ORDER CHANGES AND CANCELLATIONS
Because orders are processed in 0 business days, fulfillment may begin very quickly.
If you need to change or cancel an order, contact us immediately at:
We cannot guarantee that changes or cancellations can be made after fulfillment or shipment has started.
After delivery, eligible consumers may use the applicable return or statutory withdrawal procedure.
16. RETURNS
Returns are governed by our separate Return & Refund Policy.
Approved returns should be sent according to the instructions provided by us.
Return address:
Reimer-IoT
Marslev Stationsvej 5
5290 Marslev
Denmark
Please contact us before sending a return.
17. CONTACT INFORMATION
For questions concerning shipping, tracking, delivery, or delays, please contact:
Store: ferrova.shop
Company: Reimer-IoT
Responsible Person: Mark Lilja Reimer
Email: lilahansen1975@gmail.com
Business Address: Marslev Stationsvej 5, 5290 Marslev, Denmark
CVR Number: 36573856
SHIPPING SUMMARY
Destination: Austria
Processing Time: 0 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: Free Shipping (€0.00)